FAQs

We sell a variety of jewelry, such as rings, earrings, necklaces, bracelets, and pendants. Our jewelry is made from different materials, such as silver, stainless steel and Copper + Zircon. We also offer custom-made jewelry for special occasions.

Ordering from our website is easy and secure. You can browse our catalog and add the items you like to your shopping cart. Then, you can proceed to checkout and enter your shipping and payment information. We accept major credit cards, PayPal as payment methods. You will receive a confirmation email once your order is placed.

 

 

We ship orders within 1-2 business days after receiving payment. We use USPS Priority Mail for domestic orders and DHL Express for international orders. You can track your order status and delivery time on our website or by contacting our customer service.

Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

At Piecesia, we take online security very seriously. At no point do we store any financial information on our servers. Piecesia employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

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