FREE WORLDWIDE SHIPPING ON ALL ORDERS

FAQs

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

How long will it take to ship my order?

We ship orders within 1-2 business days after receiving payment. We use USPS Priority Mail for domestic orders and DHL Express for international orders. You can track your order status and delivery time on our website or by contacting our customer service.

My tracking number isn’t working

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I need help with a late order

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What kind of jewelry do you sell?

We sell a variety of jewelry, such as rings, earrings, necklaces, bracelets, and pendants. Our jewelry is made from different materials, such as silver, stainless steel and Copper+Zircon. We also offer custom-made jewelry for special occasions.

 Is it safe to buy online?

At Piecesia, we take online security very seriously. At no point do we store any financial information on our servers. Piecesia employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

 Who do I contact about my invoice?

If you have any questions about your invoice, please contact us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

Piecesia is a boutique jewelry store offering timeless elegance and modern charm. Each piece is thoughtfully crafted to celebrate individuality, beauty, and the art of fine jewelry.

info@piecesia.com

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